What do you do if you can’t find your company’s unique selling points?
This was one of the many great questions answered at “Think, Build… and Deliver”, the first in AIIA's series of ICT marketing workshops held in Melbourne on Tuesday 4 July.
The workshop was designed especially to assist small and large ICT businesses more effectively market their capabilities, and included presentations from four experienced ICT marketing professionals.
How to pinpoint a company’s unique selling points (USPs) from those of its competitors was one of the many marketing tasks tackled during the workshop.
Kimberly Palmer (Director of Brazen Productions and NETWORX) highlighted the importance of identifying a USP, suggesting “you need to put yourselves in your customers’ shoes to determine the ten things that your customers most wants from you.”
“What do you do if you simply cannot find your USP?” asked a member of the audience, to which Peter Kent, General Manager of Porter Novelli Melbourne replied, “Keep looking. Every company is unique.”
For Peter, the ultimate question for any company thinking about marketing is “what makes you so special?”
When it comes to marketing, everything is branding, Peter asserted. “Think about your logos, slogans, the colour of staff uniforms, advertising jingles, the company culture, the colours of the walls, the time the staff turn up for work – it’s all branding,” he advised the audience.
“Ask yourself ‘what do I want people to say about me after I’ve left the room?’ That’s your branding too,” Peter added.
Anthony Bodin, Managing Director of Exinda Networks, provided an excellent case study of how small-to-medium enterprises (SMEs) can successfully build brand when funding and human capital is limited. “Look for ways to improve your company’s ‘perceived’ brand,” Anthony said, suggesting building credibility through strategic alignments.
“Exinda Networks has boosted our brand through profile alliances – their endorsement is our brand; through case studies – their credibility is our brand; and through customers – their wisdom is our brand.”
Importantly, Mark Stevens, Green Hat’s Marketing Principal urged the audience to put the time into marketing planning. “Planning helps to identify problems and develop solutions. Then decisions can be made based upon knowledge rather than guessing,” he said.
Mark provided participants with some great tips for developing a marketing plan. “A clear and concise one page plan is better than a verbose 400 page one,” Mark said.
If you missed out on “Think, Build… and Deliver” on 4 July, there’s still limited places available for the second workshop on Wednesday, 2 August. Click here for further information and to register.
Or download AIIA’s SME Marketing Guide from AIIA’s website. AIIA’s SME Marketing Guide provides practical advice on a range of marketing, public relations and communication issues facing smaller firms in the ICT industry.